Stephen Foskett, Pack Rat - Latest Comments in A Few iPhone Exchange ActiveSync Gotchas

Re: A Few iPhone Exchange ActiveSync Gotchas

Proplayer44 — Thu, 20 Jan 2011 10:05:47 -0000

It sounds like you have your email moving into a PST file in outlook instead of the inbox of the exchange server. It is an option that can be setup when first connecting your email. Of course it can be altered anytime. I'm struggling with this now because my company only allows for a 50 meg inbox on the server. If I want to see my emails on my phone I now need to manually move them over to my pst file when I no longer need to see them on my phone. It sucks but I really see no way around it.server.

Re: A Few iPhone Exchange ActiveSync Gotchas

Skennedy — Thu, 04 Nov 2010 14:28:35 -0000

My lawfirm uses Cbeyond for VOIP. Thus I must use the imap.cbeyond.com settings to receive email. It was setup correctly and for about two years I was able to send and receive Emails with no problem. But I woke up on Saturday morning October 31 and I cannot receive email. I can still send email just fine. I have been on the phone with Cbeyond for more than an hour, and with ATT and Apple and no one has an answer. The error message says "The mail server "imap.cbeyond.com" is not responding. Verify that you have entered the correct account info in Mail settings." Cbeyond has worked with me on the settings for an hour and they are convinced the settings are correct. ATT and Apple point the finger at Cbeyond. What in the name of Jobs is going on here?

Re: A Few iPhone Exchange ActiveSync Gotchas

James — Thu, 21 Oct 2010 12:04:51 -0000

We have done a test remote wipe of an iPhone and an iPad. What happens is the device is completely wiped of all data including the OS. You can reinstall the OS via iTunes on your desktop though. But you loose all your personal data.

Re: A Few iPhone Exchange ActiveSync Gotchas

NoSocialism.com — Wed, 20 Oct 2010 08:26:44 -0000

Here's a unique problem,
I have an Exchange 2003 Server that was upgraded to an Exchange 2010 Server. My account was moved to the new server, but because of issues it was moved BACK to the 2003 Server. My iPad and Outlook are working fine, but not my iPhone. The iPad and iPhone have the same EXACT settings, and both are working over the 3G network. I noticed that all my folders show up on the iPhone, which indicates that the Cache is holding the settings (perhaps from the 2010 Server). How can I clear the cache to get a "clean" reconnect to the 2003 Exchange Server?

Re: A Few iPhone Exchange ActiveSync Gotchas

Audioslave77 — Wed, 14 Jul 2010 14:20:35 -0000

I have an iphone 4 and I am attempting to set up exchange on my phone but for some reason cannot figure it out...is there any way someone can e-mail me or walk me through this step by step?

Re: A Few iPhone Exchange ActiveSync Gotchas

Alvinkillen — Mon, 05 Jul 2010 11:14:46 -0000

Hello, I am connecting from my IPAD via VPN into my work network with no problems. I can connect to internal IP's with no issues. When I add my user email settings in the exchange profile it verifies the credentials and lets me add the account but when I open emails I get "connection to the server failed" can anyone help? I have read somewhere that activesync uses a non standard naming convention for the exchange server but I am unsure how to find out what it is. If the server is already inside the network the internal IP should be sufficient?

Re: A Few iPhone Exchange ActiveSync Gotchas

Tom — Thu, 01 Jul 2010 14:34:16 -0000

Question for you all. I want to know how to prevent people from downloading email to their iPhone from my Exchange 2003 server. If I disable Exchange ActiveSync (and IMAP, POP, etc) for an specific user, but leave OWA on for everyone, can the iPhone/iOS still download email locally via OWA? I know personal Blackberry devices can so I am going to block the most well know Blackberry servers (ATT, VZW, Sprint, etc) and allow only our BB we config to access our BES server. For HIPPA regulatory reasons we want to prevent any email from staying on a device we haven't forced to be encrypted. Thanks!

Re: A Few iPhone Exchange ActiveSync Gotchas

Eli — Wed, 30 Jun 2010 08:03:02 -0000

Same problem. Calendar and contacts are syncing nicely with exchange, inbox folders show up correctly, but my exchange inbox remains empty. I can even send email from the exchange account on my iPhone but can't seem to get any.

Even weirder is that I have this configured on an iPad and iPhone but the problem is only manifesting on the iPhone. Both device are using the same exact settings.

I am on exchange server 2010.

Help!

Re: A Few iPhone Exchange ActiveSync Gotchas

Bob — Tue, 29 Jun 2010 16:50:49 -0000

I get all my mail i al my sub boxes in m exchange mail but the main in box does not connect. Any words of wisdom for my iphone4

Re: A Few iPhone Exchange ActiveSync Gotchas

Jep151 — Wed, 23 Jun 2010 22:52:52 -0000

After connecting my new iphone up to my exchange server 2007, my phone constantlt ask for a Password. Exchange works great but the constant locking and asking for a Password is annoying.As anybody else had this problem?

Re: A Few iPhone Exchange ActiveSync Gotchas

Siva — Sun, 20 Jun 2010 11:28:23 -0000

I am having problem configuring my office email account using Exchange server option in i phone, Can some one help me with that, am first time user

Re: A Few iPhone Exchange ActiveSync Gotchas

Matt — Tue, 25 May 2010 15:19:08 -0000

My Outlook delets all message from my iPhone once i open Outlook. Ho do i stop this from happening and keep my emails on my iPhone once Outlook is opened? Thanks in advance.

Re: A Few iPhone Exchange ActiveSync Gotchas

heffraleigh — Thu, 25 Mar 2010 15:34:22 -0000

These are great tips. I encountered many of the same issues/experiences when I got my 3Gs back in January.

Something new has cropped up recently and I can't seem to work through resolving it. I received a calendar invite in my Exchange account, opened it, closed it, deleted it from my desktop later, went back to my iPhone and.....there it was. It has been stuck there for weeks now. When I try to delete it from the iPhone, it goes away for a few seconds, then comes right back with a message that says something along the lines of not being able to move it, etc. Any suggestions on how to get rid of this stranded calendar invitation stuck in my inbox?

Thanks in advance for the assist!

Re: A Few iPhone Exchange ActiveSync Gotchas

eric — Wed, 24 Mar 2010 07:45:21 -0000

hi guys

can any1 help with the owa email account setup on my iphone OS 3.1.1 please.

I have tried to setup but it keep saying that connection failed with server

thanks

eric

Re: A Few iPhone Exchange ActiveSync Gotchas

John — Thu, 04 Mar 2010 03:43:28 -0000

My company's email server can only be access via VPN. I have the VPN set up. But the exchange sever is where I am having trouble with. To use Outlook @ home, we use following set up: exchange server address is 192.168.0.1 and username & password. I want to know whether this can work with Itouch exchange mail set up.

Re: A Few iPhone Exchange ActiveSync Gotchas

Gordon — Sun, 31 Jan 2010 12:44:50 -0000

I use Exchange sync on my phone - and sync to work mail and calendar no problems.

Today I tried to setup my wife's iPhone 3GS to her work's exchange with peculiar results: calendar entries sync OK. The email folder of her work email are visible - but there are no emails in any of the folders, and sending an email doesn't work either?

Any ideas?

Re: A Few iPhone Exchange ActiveSync Gotchas

Stefan — Thu, 24 Dec 2009 05:29:33 -0000

Thanks for the article! Glad that there are people out there that have a realistic view on the iphone! I love my iphone but the calendar, Todo and Notes functions are still very poor. Especially in combination with an Exchange server there is no third party calendar available! (at least not yet... I am waiting...)
One question is bothering me every day: Within ActiveSync I had the opportunity to set peak times and tell my device not to sync my emails outside the peak times. Means I had a quiet night without muting my phone. Is there a way to handle that on my iphone? Did you ever experience the same problem?
Thanks! Stefan

Re: A Few iPhone Exchange ActiveSync Gotchas

BobL_NJ — Thu, 05 Nov 2009 11:09:37 -0000

Great article. Our school district uses mobile.domainname instead of oma.domainname, but the clincher was to enter something into the domain name field. My Outlook Web Access did not require a domain name and I didn't remember what it was until I tried to access a server via remote desktop.

ActiveSync kept rejecting my password before I added the domain option. You would think it would have rejected my username instead -- I might have figured it out quicker.

Re: A Few iPhone Exchange ActiveSync Gotchas

sfoskett — Mon, 10 Aug 2009 12:46:36 -0000

I looked into this site, and it appears to be a valid Microsoft site. However, I cannot recommend using it, since it requires a valid login name and password along with your exchange server name. Yes, you could create a test account, but most folks will be tempted to enter their real username and password.

Do not do this!!!

Re: A Few iPhone Exchange ActiveSync Gotchas

Steve Gandolfi — Mon, 10 Aug 2009 09:10:52 -0000

Saved me a lot of time and trouble:

Microsoft Exchange Server Remote Connectivity Analyzer

https://testexchangeconnect...

Re: A Few iPhone Exchange ActiveSync Gotchas

Michael Massey — Mon, 29 Jun 2009 01:16:56 -0000

Did you try the update on the mail application. The middle one between new and whatever... this will force the server to check for new mail.

Re: A Few iPhone Exchange ActiveSync Gotchas

Jeff B — Sun, 28 Jun 2009 20:13:06 -0000

Stephen:

I did a google search on Exchange reconciliation on the iphone and one of the results was your page here. I have a question that I cannot find an answer to.

I have no issues with EAS and my Exchange Host; email is pushed down in about under a minute or so, not bad at all. However, when I have deleted or moved entries while in Outlook connected to Exchange, even hours later the emails I moved or deleted are still sitting in my iphone mail box.

How do I get them to reconcile with Exchange???

Thanks.

Re: A Few iPhone Exchange ActiveSync Gotchas

Nicki Hattingh — Thu, 25 Jun 2009 11:34:33 -0000

Brilliantly helpful procedure - thankyou. Not only do you say what to do, but you put it all into context and in a layman's language that even I could understand. I now have emails if and when I want them and I understand how to facilitate what I require.

many thanks - Nicki Hattingh

Re: A Few iPhone Exchange ActiveSync Gotchas

sfoskett — Wed, 24 Jun 2009 09:27:46 -0000

I had the same issue with my new Exchange setup. The official address was exchange.blah.com/owa, but that didn't work with the iPhone. Instead I had to use just exchange.blah.com!

Re: A Few iPhone Exchange ActiveSync Gotchas

michael massey — Tue, 23 Jun 2009 01:39:58 -0000

I did it without the OMA and now it works... I am also using the IP address of the server directly but I do not think that matters ... just tested it does not matter

I guess the iphone must guess the OMA folder...